didn't really happen

So a friend of mine, Craig, owns one of those sports complexes. It's "Sports World!" and has every kind of game or sport you'd ever want to play. Craig is incredibly kind, runs it as a non-profit and he just wants to provide a great place for people to come and play.

Because he's so excited about families and individuals coming and having a blast at his place, he figured out that he'd have to have some guidelines for his place to make sure things run smoothly.
-You can't throw balls, pucks, or any other object at anyone else in the complex.
-In order for everyone to get to play any game they'd like, you can't play a game two times in a row.
-You can cheer all you want, but there should be no "booing"
-Absolutely no fighting
-Let's just play together and have a blast

and he had a few other guidelines that all lead towards making the most use of the place.

So Billy walks in and immediately wonders - what's the catch? It seems like a nice place, but there's gotta be some major problems with the set up. If he had done it, he would have moved the gym over to the front because "everybody loves basketball better than skating" He saw quite a few design flaws that he's sure everyone would agree with.

Overall though, Billy likes the place. At one point he's so excited that he came within 5 points of the pop-a-shot that he tries a second time. When Craig walks by and reminds him that he can't play two games in a row - he erupts. "What kind of crappy place is this?!"

He walks by the field hockey game and sees his friend Sarah playing. Her team isn't doing so great and he starts watching more intently. Someone from the other team takes a shot and he's whistling and booing. And then he moves on...

He pushes someone out of the way when he's trying to get to the front of a line. He yells at a bunch of people and they yell back. At some point he's stirred up a small crowd playing volleyball so much that a fight erupts.

Meanwhile there are a few people wandering around just trying to have a good time. They jump into a field hockey game and get booed. They try to get a game of volleyball game together and all of a sudden they're in a fight - on their nice little family trip out.

What kind of place is this!?

Craig must hate us! This guy has screwed this place so bad that there is fighting, yelling, profanity, and too many jerks to count. Doesn't Craig care at all about any of this? It's all his fault...

I hear this kind of argument all the time. Why would Craig do this to us? Doesn't Craig care?
It just doesn't make a lot of sense to me...