Monday, November 08, 2010
Never happened. I couldn't. I paid two years in advance.
They cancelled it for me. I asked the front desk person if they could pull up my account.
"I'm not going to do that"
I told her that I put some effort into getting up, getting dressed and coming in...and could you please just pull it up because they've done this before and..."
"No, I'm not going to do that. Your membership is a privilege, this is my job sir"
She said that. She told me that my membership...that I PAID for...was a privilege.
I finally mentioned that I was really just trying to resolve this and she was being rude.
She answered (and I promise I'm not making this up) "I'm not rude, I'm a mother of six"
She then refused to talk with me and told me to come back in later when the manager was in...
but I have to work
she didn't care.
I came back and they were very apologetic and told me they'd resolve it and call me that night or the next morning.
Nor did they the next day...or the next or the next or the next...
So I went in today and they told me they needed me to write a letter to their manager because they've had issues with this employee.
They didn't offer me free personal training sessions, they didn't offer me a discount on my membership, they didn't offer to do anything...not even to add time on to my two years to make up for my lost time and cancelled membership.
They literally just asked me to help them fill out paperwork so they'd have something for their H.R. department.
I'm not really a fan...that's all I'm saying...
at 1:40 PM